X-trafik customer service

Monday-Friday from 6am to 5pm our customer service is available and can answer any questions regarding journeys, tickets, prices, rules, payments, our webshop, delay compensation, etc. Throughout the day, our customer service can answer questions regarding eg journeys, tickets, prices and rules.

On our Facebook page we present offerings, publish news and inform about important matters concerning public transport. We respond to posts Monday-Friday 8am to 4pm.

Phone: 0771-9 10 10 9
Social media: facebook.com/xtrafik 

Customer center
At Norra Rådmansgatan 8 in Gävle we have our own kundcenter (customer center). Here you can buy all our tickets, replace broken cards and get help with most of your questions.
Customer centers and opening hours 

Our zones
X-trafiks´ transit area is divided into zones. How much you pay for your ticket depends on how many zones you travel within.
Zone map 

Feedback to X-trafik
Your feedback is the best help for us to find out if something has not worked as it should. Then we have the opportunity to get even better and improve the quality of your travels. If your feedback concerns our app, please enter the following information:

Leave feedback

Delay compensation
We want our customers to have a pleasant trip and therefore we give our customers delay compensation.​
More information and make your application 

Lost or found
The link contains more information who you can contact if you forgot something on board.
Contact details 

Questions or appeals regarding ticket inspections
If you have received a surcharge and want to appeal, it must be done within 10 days from the date of the trip when you received the surcharge.
Make your appeal here 

Accessibility report
Through the link you can read about how accessible the app is.
Accessibility report 

Delete account in the X-trafik app
The link contains more information on how to delete your account in the X-trafik app.
Delete account